Honolulu Answers
A city’s website is the primary source of information dissemination. It’s the resource residents rely upon when they need to find out how to get a parking permit or renew a driver’s license. A city’s website needs to point to valid, useful, and up-to-date information.
Unfortunately, over time, most government websites’ infrastructure becomes a jumble of FAQs, pointers, links, drop-down menus, press releases, and way too much text — leading to complex site maps, link redirects, and (heaven forbid) “404 error: Page cannot be found”s. In short, a website rich with information isn’t useful if the information cannot be easily accessed.
Honolulu Answers is a first-of-its-kind for municipal government. It’s a citizen-centric website that is question driven with clean, easy to navigate design. This simple site functions in capacity similar to Google — it centers around a search box where a resident can ask a question or type in keywords using standard language and receive friendly, comprehensible responses.
Watch more of the story on NBCNews.
Use Honolulu Answers in your city, here’s the code. You’ll need:
- a content writer
- a Rails maintainer
