A city’s website is the primary source of information dissemination. It’s the resource residents rely upon when they need to find out how to get a parking permit or renew a driver’s license. A city’s website needs to point to valid, useful, and up-to-date information.
Unfortunately, over time, most government websites’ infrastructure becomes a jumble of FAQs, pointers, links, drop-down menus, press releases, and way too much text — leading to complex site maps, link redirects, and (heaven forbid) “404 error: Page cannot be found”s. In short, a website rich with information isn’t useful if the information cannot be easily accessed.
Honolulu Answers is a first-of-its-kind for municipal government. It’s a citizen-centric website that is question driven with clean, easy to navigate design. This simple site functions in capacity similar to Google — it centers around a search box where a resident can ask a question or type in keywords using standard language and receive friendly, comprehensible responses.
Use Honolulu Answers in your city, here’s the code. You’ll need:
- a content writer
- a Rails maintainer