• Staff member

Jennifer Thom

  • Director of Qualitative Research, Code for America

Jenn is a mixed-methods researcher with a background in human-computer interaction. Prior to joining Code for America, she led a group of researchers at Spotify focused on understanding music and podcast listening behavior employing research through design methods. Her past experience includes studying conversational behavior to build language understanding models at Amazon Alexa and observing how people use social software to collaborate at IBM Research. She received a BS in Human Service Studies and a MS and PhD in Communication and Information Science from Cornell University. Outside of work, Jenn lives in the Greater Boston area with her partner and two cats and enjoys gardening and trail running.