• Staff member

Jennifer Thom (she/her)

  • Senior Director of Experience Insights, Code for America

Jenn leads the Qualitative Research and Data Science groups as well as the development and execution of Code for America’s AI strategy.  Prior to joining Code for America, she led a group of researchers at Spotify focused on building novel interactive machine-learning prototypes to unlock new music and podcast listening experiences. Her past experience includes studying conversational behavior to build language understanding models at Amazon Alexa and observing how people use social software to collaborate at IBM Research. She received a BS in Human Service Studies and an MS and PhD focused on human-computer interaction from Cornell University. Outside of work, Jenn lives in the Greater Boston area with her partner and two cats and enjoys gardening and trail running.