Build equitable systems

Government services should lead to outcomes that are just and equitable
Icon showing three people of different height standing on platform

Government services should be simple, accessible, and easy to use, with outcomes that are just and equitable. These outcomes can and should be measurably better for all people, though this is not currently the case, with significant disparate outcomes such as by race, sexual orientation, gender, and socioeconomic status. Governments should design, build, and operate systems with the full intention of significantly improving these outcomes.

The Vision

  • Service is available in the modes that best suit the users.
  • Translations are available and language is simple and understandable.
  • Users with varying accessibility needs all have the ability to access the service.
  • All of the eligible population uses the service in a manner that meets their needs and constraints.
  • Metrics are collected on the user demographics in a concerted effort to improve inclusivity.


Our Opportunity to Build a More Equitable Government
Learn more
The Power of Lived Experience
Learn more
Introduction to Web Accessibility
Visit resource
Deque's series on accessible PDFs and documents
Visit resource

Success Stories

How Louisiana Rapidly Scaled Pilot Solutions to Combat COVID-19
Learn more
Rethinking the Notifications Process
Learn more
The Missed Opportunity in Online Benefits Applications: Mobile First
Learn more
Technology, Accessibility, and the Child Tax Credit
Learn more