Government services should be simple, accessible, and easy to use, with outcomes that are just and equitable. These outcomes can and should be measurably better for all people, though this is not currently the case, with significant disparate outcomes such as by race, sexual orientation, gender, and socioeconomic status. Governments should design, build, and operate systems with the full intention of significantly improving these outcomes.
- Service is available in the modes that best suit the users.
- Translations are available and language is simple and understandable.
- Users with varying accessibility needs all have the ability to access the service.
- All of the eligible population uses the service in a manner that meets their needs and constraints.
- Metrics are collected on the user demographics in a concerted effort to improve inclusivity.