Decisions made in government have serious effects. It’s important that those decisions are informed by data and evidence that reflect both short-term and long-term impact. Having actionable information is important for every public servant, and building in measurement and instrumentation needs to be as prioritized as the delivery of the service itself.
- Service metrics are selected that represent real outcomes to users, or are close proxies.
- Service data is publicly accessible, with understandable presentation and while maintaining user privacy.
- Government workers have real-time access to dashboards and reporting functionality, and can run queries on their own without vendor intervention.
- Data is collected both to ensure positive long-term outcomes, and to minimize negative long-term outcomes.