Decisions made in government have serious effects. It’s important that those decisions are informed by data and evidence that reflect both short-term and long-term impact. Having actionable information is important for every public servant, and building in measurement and instrumentation needs to be as prioritized as the delivery of the service itself.

The vision

  • Service metrics are selected that represent real outcomes to users, or are close proxies.
  • Service data is publicly accessible, with understandable presentation and while maintaining user privacy.
  • Government workers have real-time access to dashboards and reporting functionality, and can run queries on their own without vendor intervention.
  • Data is collected both to ensure positive long-term outcomes, and to minimize negative long-term outcomes.


Success stories